Get to know who we are

About Ritz Care

Ritz Care was created to offer the kind of disability support that is thoughtful, reliable, and deeply human.

Disabled man with down syndrome smiling at camera with support worker

The Ritz Care story

Our background and experience

We bring a strong clinical foundation to the work we do. Our founder is a Registered Nurse with hands-on experience supporting NDIS participants in hospitals, aged care, and community settings. 

This background means we understand both the medical and emotional sides of care. We know how overwhelming the system can feel, and we work hard to make things simpler, clearer and more supportive from the start. Every interaction is guided by a mix of professional insight and human understanding.

Male nurse smiling with disabled woman in hoist
Clinical oversight at every level

Care guided by Registered Nurses

Our clinical foundation shapes how Ritz Care oversees the support we provide. As a team founded by Registered Nurses, we understand how small changes in health, behaviour or routine can sometimes point to something more serious. That is why our services are guided with RN oversight, giving participants and families added confidence that care is being delivered with skill, awareness and accountability. 

By bringing clinical guidance into everyday support, we aim to recognise concerns earlier, respond appropriately and reduce the risk of preventable hospital admissions where possible.

The meaning behind Ritz Care

R

Reliability

We do what we say we’ll do. You can count on us to show up, follow through, and provide consistent support you can trust.

I

Inclusion

Everyone deserves to feel respected, heard, and welcome. We work with people from all walks of life and embrace diverse needs and backgrounds.

T

Transparency

We keep things clear and straightforward. Whether it’s the care we provide or the way we communicate, honesty is always at the centre.

Z

Zest for Life

We believe support should bring joy, connection, and opportunity. Every person deserves a life filled with meaning and moments that matter.

Happy disabled woman smiling with support worker
A different kind of care

We're a boutique provider

Ritz Care is not a large-scale operation, and that’s exactly how we like it. Being a boutique provider allows us to focus on what matters most: real relationships, consistency, and individualised support. 

We work with a small number of participants so that we can show up with the kind of presence and reliability that bigger organisations often struggle to maintain. You won’t find long wait times or rotating staff here, just familiar faces, open communication and support that actually feels tailored to you.

The amazing people behind our care

The Ritz Care team

Rhiju Pant

Clinical Care Coordinator at Ritz Care

Qualification – Med/Surg Registered Nurse

Pratibha BC

Support Coordinator at Ritz Care

Qualification – Mental Health Nurse

Rhijuta Pant

Client Intake and Service Coordinator

Shrijana Shrestha

Qualification – Pediatric Nurse 

Happy disabled man smiling with girlfriend
The moment everything became clear

How Ritz Care started

Ritz Care was founded for personal reasons as much as professional ones. Our story begins with a close family connection, someone we grew up with who lived with a severe physical disability. She was full of light, clever and kind, and shaped the way we understood both challenge and resilience from a young age. She passed away at just 14, but her memory remains a quiet driving force behind everything we do.

Years later, while working as a nurse, we met a young participant who had been in hospital for a long period. His mother was by his side every day and night. Her care, patience and quiet strength left a lasting impression. At the time, we were preparing to welcome our own child into the world and the connection we felt in that moment was impossible to ignore.

Not every participant has someone like that in their corner. Some have no family to speak for them. We knew we wanted to do more, to create something that combined clinical experience with genuine, long-term care. This is how Ritz Care was born. And today, we continue to build on that purpose with honesty, compassion and a clear focus on quality.

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Give us a call

07 5664 3234

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Send us an email

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Our location

Brisbane, the Gold Coast and Adelaide

Have questions or need clarity?

You deserve support that is clear and consistent

At Ritz Care, we combine clinical experience with a genuine commitment to doing things properly. We listen, explain things clearly, and take the time to understand what matters to you. 

If you are looking for guidance that feels personal and reliable, you are in the right place.

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